The Importance Of Cleanliness In The Hospitality Industry
Hygiene and cleanliness are important in many areas of business, but are perhaps most pertinent in the hospitality industry. Places such as hotels, bars and restaurants are constantly under public scrutiny and risk losing everything if they fail to pass regular checks from the relevant authorities. There are not many other industries in which the standard of cleanliness is judged to be an integral part of the experience, but in hospitality a major chunk of repeat business relies on the fulfillment of these high expectations.
Although this is no secret to the businesses that operate in this sector; some still struggle to maintain the relevant hygiene requirements and this is not helped by the fact that many hospitality companies are open almost 24/7.
So what are the best ways of ensuring your business reaches the high levels of cleanliness needed for success in hospitality?
Put Clear Procedures In Place
Most businesses will adopt multiple procedures in order to help them to run smoothly but in hospitality these can be even more valuable. Having set practices that need to be carried out at the beginning of every day (or shift) and at the end as well will mean that certain standards are always maintained.
However there is still a need to ensure that these are being carried out effectively. A great way to monitor this is by having a check-list that needs to be completed before you open in the morning and before shutdown is completed in the evening. This could include instructions to the bar staff to clean everything down, empty spillage trays, seal all wine bottles correctly, etc. and should be checked by a supervisory member of staff before they finish their shift.
Make Sure Staff Know Their Responsibilities
Anybody working in a hospitality role should know that cleaning and maintaining a general level of hygiene in the working environment is part of their job. However, they sometimes need to be reminded of this. From my time working in hotels and restaurants, I still have the phrase ‘if there’s time to lean; there’s time to clean’ ringing in my head. It is true, though. Any slow periods throughout the day should be filled by routine cleaning in order make sure everything is addressed regularly.
Hire A Professional Cleaning Service
As hospitality businesses usually operate around the clock and slow periods in which staff can conduct some minor cleaning are never guaranteed; many companies choose to hire a professional cleaning service. This is the best way to ensure that all the requirements are met and it doesn’t mean you have to take valuable time out of your day to enforce the fact that everything is completed.
Most good hospitality cleaners, like this one for example, will be able to work around your businesses time frames and so they won’t be disrupting the public whilst they’re cleaning. They will also have the knowledge, experience and attention to detail needed to carry out a job that matches the set criteria laid down by the authorities that overlook health and safety.
In an industry in which first impressions are pivotal, it offers great piece of mind to know that this important area is being looked after; leaving you with more opportunity to get on with running your business and providing a valuable service to the public.
- License: Royalty Free or iStock source: Shutterstock
Chris Mayhew spent two years working in the hospitality industry and knows how important it is to keep on top of the cleaning. He would recommend Creese Cleaning, based in Bristol, to any hospitality business owners looking to maintain high standards.
If you enjoyed this confession, make sure you subscribe to the Confessions RSS feed!
You can also follow Confessions on Twitter.
You can also subscribe to the Weekly Confessions Digest.
- Although this is no secret to the businesses that operate in this sector; some still struggle to maintain the relevant hygiene requirements and this is not helped by the fact that many hospitality companies are open almost 24/7.
- Anybody working in a hospitality role should know that cleaning and maintaining a general level of hygiene in the working environment is part of their job.
- From my time working in hotels and restaurants, I still have the phrase 'if there's time to lean; there's time to clean' ringing in my head.