The views of this article are the perspective of the author and may not be reflective of Confessions of the Professions.
Pest control is a service that is needed year-round in various parts of the country for different species of pests. Wildlife and insects try to invade homes in good weather or bad and in any climate. To handle a range of pest issues, here are four things every pest control expert should know.
To help your customers understand the pest problem and how you are going to treat it, use basic terminology and avoid pest control jargon. You could organize the information in a few numerical steps or guidelines that the homeowners are able to readily understand. When feasible, demonstrate how you will tackle the issue by showing where pests are coming in and where they might be spreading. They can then keep an eye on future infestations and catch them early.
After treating the pest problem, explain what the customers can do to keep the problem from recurring. For example, if they have an infiltration of ants that appear in the springtime, advise them what to do to keep the ants out next year. It might be a matter of placing deterrent products or pesticides in the usual points of entry or calling a pest control expert sooner.
As new species of pests continue to evolve, methods of preventing them will need to also evolve and improve. More customers are eco-sensitive now, and they are looking for environmentally-friendly products and techniques that are not toxic to people or pets.
Pest control professionals may need to register for online pest control CEU classes or other types of training to upgrade their skills and abilities to deal with new or evolving species that are resistant to current treatments. The pesticide products will also likely evolve, requiring updated training and usage techniques.
More than before, companies are cultivating long-term customer relationships that may lead to repeat business or referrals to additional prospective customers. Customer surveys are often solicited, with positive reviews posted online at the company’s website. Your company may offer guidelines for maintaining customer satisfaction and occasional call-backs to offer additional services.
Many companies are changing the way they do business in part because of the pandemic. But the public also expects a high degree of quality service when they conduct business with local companies. Stay informed about industry changes and customer expectations overall to build strong and lasting professional relationships.