Audrey Willis https://online.regiscollege.edu 1m 232
The views of this article are the perspective of the author and may not be reflective of Confessions of the Professions.
Why Healthcare Workers Need Emotional Intelligence
For many years, our culture has focused on individuals’ IQ, or intelligence quotient—especially for professions in fields like medicine. Recently, however, new focus has come on the concept of EQ or emotional intelligence, which was introduced in 1990.
Emotional intelligence is what allows people to perceive, understand, and manage their own and others’ emotions. It describes the “soft” skills that make for effective communication, rapport, and connection. Since healthcare workers have to communicate with people who are in distress on a regular basis, many of the EQ elements, such as empathy, are crucial for success.
As AI becomes more prevalent in healthcare settings, doctors and nurses need to remember the human element of medicine. AI may be able to help detect a patient’s mood in the near future and help healthcare professionals become more effective, but healthcare administrators, doctors, nurses, and staff all need to make an ongoing effort to improve their EQ.
Empathy, self-awareness, self-regulation, and social skills are applicable for any healthcare worker. These skills can make for more effective communication with colleagues and higher patient satisfaction. Want to know more about how emotional intelligence can help healthcare professionals reach their greatest potential? This infographic from the Master of Health Administration program at Regis College explains the importance of EQ in a healthcare setting.
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