Dianne Pajo 2m 413 #hotel
The views of this article are the perspective of the author and may not be reflective of Confessions of the Professions.
Whether your hotel guests check in for work or play, you want them to have an enjoyable stay and leave feeling satisfied. Part of the secret to securing this positive experience is to make sure your guests feel comfortable during their stay. From quality customer service to clean rooms, there are many ways to achieve a comfortable atmosphere. Here are some tips to help hotel guests feel more comfortable during their stay.
Give a Warm Welcome
Providing stellar customer service is a crucial way to make guests feel more welcome as soon as they enter the door of your hotel. Start with a warm and inviting experience with the front desk associate and concierge. If your hotel provides valet parking, be sure to train your valet workers in customer service as well, as theirs are the first faces your guests will encounter. Your customers’ check-in experience will set the tone for their entire stay, so it’s important to start off on the right foot with a warm interaction. Make sure that your guests know who they can contact or go to with any questions or concerns about their stay.
Provide Stellar Housekeeping Services
The quality of your hotel rooms and housekeeping services are some of the biggest factors that can affect your guests’ overall comfort. If their rooms aren’t clean at the start of their stay, it will result in a poor customer experience from the start. It’s also important to give your guests the option to refuse housekeeping during their stay; some feel safer and more comfortable when they know hotel staff won’t be entering their rooms. Provide a Do Not Disturb sign for every room that guests can place on the door handles to refuse room service and housekeeping.
Offer the Comforts of Home
From complimentary Wi-Fi to in-room amenities, there are multiple ways you can make your hospitality service feel like home. Many guests look for certain options, such as Wi-Fi, in-room appliances, and more, when booking their hotel rooms. Stock your hotel rooms with modern appliances to offer amenities that guests often have at home and will recognize during their stay. Updated appliances will also help your rooms feel more modern and allow your hotel to secure more bookings.
If you want your hotel guests to feel more comfortable during their stay, follow these trusted tips. Boosting your customer experience can help ensure returning guests and encourage new bookings, increasing your hospitality business’s sales.