The views of this article are the perspective of the author and may not be reflective of Confessions of the Professions.
Sample of reported job titles:
Bell Captain, Bell Person, Bellhop, Bellman, Bellperson, Doorman, Ground Support Agent, Sky Cap, Skycap, Valet
- Receive and mark baggage by completing and attaching claim checks.
- Greet incoming guests and escort them to their rooms.
- Transport guests about premises and local areas, or arrange for transportation.
- Maintain clean lobbies or entrance areas for travelers or guests.
- Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
- Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
- Explain the operation of room features, such as locks, ventilation systems, and televisions.
- Assist physically challenged travelers and other guests with special needs.
- Deliver messages and room service orders, and run errands for guests.
- Pick up and return items for laundry and valet service.
- Act as part of the security team at transportation terminals, hotels, or similar establishments.
- Compute and complete charge slips for services rendered and maintain records.
- Page guests in hotel lobbies, dining rooms, or other areas.
- Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.
- Inspect guests’ rooms to ensure that they are adequately stocked, orderly, and comfortable.
- Complete baggage insurance forms.
- Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Service Orientation — Actively looking for ways to help people.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking — Talking to others to convey information effectively.
- Coordination — Adjusting actions in relation to others’ actions.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without ‘giving out’ or fatiguing.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
- Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.
- Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
- Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
- Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
Detailed Work Activities
- Handle luggage or other possessions for patrons.
- Provide escort or transportation.
- Clean facilities or work areas.
- Greet customers, patrons, or visitors.
- Provide attraction or event information to patrons.
- Provide patrons with directions to locales or attractions.
- Explain regulations, policies, or procedures.
- Assist individuals with special needs.
- Deliver items.
- Monitor patron activities to identify problems or potential problems.
- Maintain financial or account records.
- Arrange items for use or display.
- Inspect facilities.
- Prepare administrative documents.
- Arrange services or reservations for patrons.
- Outdoors, Exposed to Weather — 91% responded “Every day.”
- In an Enclosed Vehicle or Equipment — 85% responded “Every day.”
- Indoors, Environmentally Controlled — 93% responded “Every day.”
- Contact With Others — 64% responded “Constant contact with others.”
- Deal With External Customers
- Freedom to Make Decisions — 59% responded “Some freedom.”
- Work With Work Group or Team — 59% responded “Extremely important.”
- Telephone — 79% responded “Every day.”
- Spend Time Standing — 59% responded “Continually or almost continually.”
- Face-to-Face Discussions — 60% responded “Every day.”
- Physical Proximity — 54% responded “Moderately close (at arm’s length).”
- Spend Time Walking and Running — 42% responded “Continually or almost continually.”
- Frequency of Decision Making — 61% responded “Every day.”
- Structured versus Unstructured Work — 64% responded “Some freedom.”
- Responsible for Others’ Health and Safety — 37% responded “Moderate responsibility.”
- Deal With Unpleasant or Angry People — 48% responded “Once a month or more but not every week.”
- Impact of Decisions on Co-workers or Company Results — 62% responded “Important results.”
- Outdoors, Under Cover — 28% responded “Never.”
- Coordinate or Lead Others — 31% responded “Important.”
- Importance of Being Exact or Accurate — 36% responded “Very important.”
- Responsibility for Outcomes and Results — 24% responded “Very high responsibility.”
- Importance of Repeating Same Tasks — 34% responded “Important.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 24% responded “Less than half the time.”
- Consequence of Error — 52% responded “Serious.”
- Duration of Typical Work Week — 71% responded “40 hours.”
- Frequency of Conflict Situations — 35% responded “Once a year or more but not every month.”
|Title||Job Zone Two: Some Preparation Needed|
|Education||These occupations usually require a high school diploma.|
|Related Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.|
|SVP Range||(4.0 to < 6.0)|
Interest code: RC
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- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Integrity — Job requires being honest and ethical.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Persistence — Job requires persistence in the face of obstacles.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Wages & Employment Trends
|Median wages (2018)||$11.64 hourly, $24,210 annual|
|Employment (2018)||43,000 employees|
|Projected growth (2018-2028)||Average (4% to 6%)|
|Projected job openings (2018-2028)||6,600|
|Top industries (2018)|
Source: Bureau of Labor Statistics 2018 wage data
and 2018-2028 employment projections
“Projected growth” represents the estimated change in total employment over the projections period (2018-2028). “Projected job openings” represent openings due to growth and replacement.
Sources of Additional Information
Sources are listed to provide additional information on related jobs, specialties, and/or industries.
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