While virtually everyone has called a company for assistance, few people stop to think about where, exactly, they are calling. For most large businesses, you are actually being connected with a call center. These centers are staffed with highly-trained professionals … ( read more “The Inner Works Of A Call Center: How Do They Work And What Kind Of Businesses Use Them?”
There will be a percentage of people who are calling customer services who are not happy.
Buoyed by TV programmes that tell them that they have to stand up for themselves and make sure they get what they want, and … ( read more “Customer Service – It’s All Good!”
“Not all the things you want are the things you really need.”
Well, I have proven this quotation in my previous working experience just a month ago.
I am a former employee of a Business Process Outsourcing (BPO) Company where … ( read more “Call Center Agent”