‘NO’ sounds like a simple and innocent two letter word, right? But it is a very powerful word that can make or break things. Everyone will agree with me that ‘no’ can prove to be too sticky a word. All … read more “How To Say No To A Customer”
Ever have a bad experience with getting a package shipped? Maybe the right steps were not properly taken to ensure sufficient satisfaction. Well it is about more than just shipping orders.
Order fulfillment is a process that starts from the … read more “The Ideal Customer Experience [Infographic]”
Often, I receive ads and emails from companies telling me how much the world has changed. “We don’t smoke in meetings anymore. We wear seat belts now. We also get work done differently,” one said recently. Thanks for the update. … read more “Technology And The Happy Customer”