You asked me if I was willing to lose a customer over $5.00. I ended the phone call professionally and politely. But what I really wanted to say was “Did you enjoy losing your self respect over $5.00?”
Because, you … read more “Dear Ex-Customer (AKA Thief)”
Before I begin this first and most painful of a series of professional confessions, I think a little background is in order. I am a single mom of two boys and have been working to provide a better life for … read more “There are some things you wished you never did…”
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