Reggie Moore 3m 773 #uber
The views of this article are the perspective of the author and may not be reflective of Confessions of the Professions.
As a rider, it can be hard to know how to get the best service when you require an Uber ride. As a driver, it’s sometimes difficult to know what your riders want beyond just getting them where they need to go. The good news is that there are some simple things you can do on either side of the equation that will make for a better experience all around! In this blog post, we’ll take a look at 4 tips to help secure 5-star reviews on your next Uber ride.
Clean Your Car
This is a no-brainer for any Uber driver out there. Cleaning your car not only makes it easier to spot potential messes in the future but also shows riders that you’ve taken great care of your vehicle! Clean seats, luxury custom car mats, and air fresheners make the experience enjoyable for the rider. It’s simple things like this that can help boost customer satisfaction and encourage riders to leave positive reviews on their experience. As a rider, it’s also good to be aware of your surroundings and try not to make too much of a mess in the car if at all possible! Leaving trash behind or spilling things on upholstery is unprofessional and can leave an impression with drivers that might end up coming through for you again in the future (or not!)
Don’t Negotiate Fares
As an Uber rider, there might be times when you’re not sure if your driver is trying to rip you off by taking a longer route than necessary. It can feel like the only way to resolve this issue is for riders and drivers alike to negotiate on fares to come up with something that works for both parties. The truth is, though, that this shouldn’t have to happen at all! Uber drivers are professionals who know the ins and outs of your city better than riders ever could. By asking for more money or suggesting a different route based on where you’re going it can send up red flags with other passengers whose driver might not be as good as you think. This can also be a problem for drivers, who risk getting bad reviews from riders and lost fares if their suggested route turns out to not save anyone any time at all! For the most part, Uber’s pricing is pretty consistent so it doesn’t hurt to check before assuming your driver might try to take advantage of you in this way. If you have any concerns about how much time is being spent on the road, just ask politely! It’s not worth it to try and haggle with your driver over something that probably isn’t even a big deal.
Make Yourself Heard
One of the biggest questions for new Uber drivers is “should I turn off my phone once I start driving?” The answer to this question depends on whether or not you want riders to be able to contact you if they need something. If your car has Bluetooth capabilities, it’s a pretty good idea not only because it allows incoming calls to be heard through your vehicle’s speakers, but it can also help prevent distracted driving. Keep in mind that you’re still responsible for the safety of any riders who might hop into your car while talking on the phone! In this case, just pull over if needed and take a call. When it comes to riders contacting their drivers though, there’s no reason to be on your phone at all if you’re not driving. If riders need something and they can’t get ahold of you, there’s a chance that they might end up leaving negative feedback or even canceling the ride altogether! Things like this are more likely to happen when drivers aren’t responsive to requests for directions or help to find the car. It’s not worth the risk of negative feedback so just make sure you’re available for riders who might need your help!
Be a Team Player
Drivers who can maintain their ratings tend to be more successful over time. Drivers can do this by working with other drivers and riders alike to make sure everyone has the best experience possible! This is why it’s important for all parties involved not only to leave positive reviews but also to encourage friends or family members to leave positive feedback as well. If you’ve ever given a ride to someone who’s left five stars for your driver, consider messaging them and thanking them! Positive word of mouth can go a long way in terms of driving success, so it never hurts to be nice about these things!