In order to increase brand loyalty it’s vital that you work on your customer service. Competition is so fierce online; your consumers will swap to a new brand if someone is able to provide a better service than you. Therefore … ( read more
Tag: customer
Slow Nights Becoming Common? – Bring Your Bar into the 21st Century
Many bars and restaurants are struggling and have been for a few years now. As the economy struggles, nights out are becoming less of a priority, but that doesn’t mean your business needs to close. With some subtle changes and … ( read more
Build Your Retail Brand and Smash the Competition
If you can build a popular brand and gain loyal customers you can succeed on the high street where others have failed. In order to make an impact and fight off the competition, both on and offline, you need to … ( read more
Small Business Mistake? Own up And Keep Your Customers
It doesn’t matter if you’ve been in business for 25 years, or just got your small business up and running a month ago, both types of businesses rely on a few key factors to be successful, with customer service being … ( read more
How To Say No To A Customer
‘NO’ sounds like a simple and innocent two letter word, right? But it is a very powerful word that can make or break things. Everyone will agree with me that ‘no’ can prove to be too sticky a word. All … ( read more
Maid in Yosemite
I lived and worked in Yosemite National Park for three magical years. I started out with a summer seasonal job as a trail guide, but as time went on I loved Yosemite too much to leave. When the trails closed, … ( read more
Dear Ex-Customer (AKA Thief)
You asked me if I was willing to lose a customer over $5.00. I ended the phone call professionally and politely. But what I really wanted to say was “Did you enjoy losing your self respect over $5.00?”
Because, you … ( read more
Workplace DNA [Infographic]
Every company has a flow of operations, a hierarchal structure in which it operates to a set of standards, values and ethics, a set of directions for how employees should act, behave, and dress, and a goal or mission towards … ( read more
How NOT to annoy your tourist area store employee
To our valued customers:
1. On Saturday afternoons, please do not be angry when I cannot accept a 50 or 100 dollar bill for that 1.59 cent pack of gum. I have less than $200 in the drawer, and can … ( read more