U.S. Department of Labor, Employment and Training Administration https://www.onetonline.org 8m 2,117 #insights
The views of this article are the perspective of the author and may not be reflective of Confessions of the Professions.
Issue licenses or permits to qualified applicants. Obtain necessary information, record data, advise applicants on requirements, collect fees, and issue licenses. May conduct oral, written, visual, or performance testing.Sample of reported job titles:
Clerk, Dealer Support Technician, License and Permit Specialist, License Clerk, Licensing Specialist, Motor Vehicle Field Representative (MVFR), Motor Vehicle License Clerk, Motor Vehicle Representative, Permit Specialist, Program Technician
Tasks
- Evaluate information on applications to verify completeness and accuracy and to determine whether applicants are qualified to obtain desired licenses.
- Collect prescribed fees for licenses.
- Verify the authenticity of documents, such as foreign identification or immigration documents.
- Question applicants to obtain required information, such as name, address, or age, and record data on prescribed forms.
- Update operational records or licensing information, using computer terminals.
- Answer questions or provide advice to the public regarding licensing policies, procedures, or regulations.
- Maintain records of applications made or licensing fees collected.
- Perform routine data entry or other office support activities, including creating, sorting, photocopying, distributing, or filing documents.
- Code information on license applications for entry into computers.
- Inform customers by mail or telephone of additional steps they need to take to obtain licenses.
- Perform record checks on past or current licensees, as required by investigations.
- Train other workers or coordinate their work, as necessary.
- Prepare bank deposits and take deposits to banks.
- Assemble photographs with printed license information to produce completed documents.
- Operate specialized photographic equipment to obtain photographs for drivers’ licenses or photo identification cards.
- Instruct customers in the completion of driver’s license application forms or other forms, such as voter registration cards or organ donor forms.
- Conduct and score oral, visual, written, or performance tests to determine applicant qualifications and notify applicants of their scores.
- Prepare lists of overdue accounts, license suspensions, or issuances.
- Stock counters with adequate supplies of forms, film, licenses, or other required materials.
- Respond to correspondence from insurance companies regarding the licensure of agents, brokers, or adjusters.
- Mail driver’s licenses to out-of-county or out-of-state applicants.
Technology Skills
Knowledge
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Skills
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking — Talking to others to convey information effectively.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- Coordination — Adjusting actions in relation to others’ actions.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
- Time Management — Managing one’s own time and the time of others.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Abilities
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
Work Activities
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Detailed Work Activities
- Prepare cash for deposit or disbursement.
- Verify accuracy of financial or transactional data.
- Compile data or documentation.
- Collect deposits, payments or fees.
- Examine documents to verify adherence to requirements.
- Interview employees, customers, or others to collect information.
- Explain regulations, policies, or procedures.
- Maintain operational records.
- Assist individuals with paperwork.
- Enter information into databases or software programs.
- Type documents.
- Administer personnel recruitment or hiring activities.
- Code data or other information.
- Search files, databases or reference materials to obtain needed information.
- Stock supplies or merchandise.
- Prepare business correspondence.
- Train personnel.
- Send information, materials or documentation.
Find occupations related to multiple detailed work activities
Work Context
- Contact With Others — 88% responded “Constant contact with others.”
- Face-to-Face Discussions — 85% responded “Every day.”
- Telephone — 82% responded “Every day.”
- Importance of Repeating Same Tasks — 65% responded “Extremely important.”
- Importance of Being Exact or Accurate — 56% responded “Extremely important.”
- Deal With External Customers — 55% responded “Extremely important.”
- Time Pressure — 55% responded “Every day.”
- Electronic Mail — 75% responded “Every day.”
- Spend Time Sitting — 56% responded “Continually or almost continually.”
- Letters and Memos — 53% responded “Every day.”
- Work With Work Group or Team — 49% responded “Extremely important.”
- Freedom to Make Decisions — 37% responded “Some freedom.”
- Deal With Unpleasant or Angry People — 38% responded “Every day.”
- Structured versus Unstructured Work — 37% responded “A lot of freedom.”
- Frequency of Decision Making — 53% responded “Every day.”
- Physical Proximity — 35% responded “Very close (near touching).”
- Spend Time Making Repetitive Motions — 48% responded “Continually or almost continually.”
- Impact of Decisions on Co-workers or Company Results — 35% responded “Important results.”
- Indoors, Environmentally Controlled — 62% responded “Every day.”
- Sounds, Noise Levels Are Distracting or Uncomfortable — 41% responded “Every day.”
- Coordinate or Lead Others — 29% responded “Very important.”
- Frequency of Conflict Situations — 35% responded “Once a week or more but not every day.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 46% responded “Continually or almost continually.”
- Degree of Automation — 32% responded “Highly automated.”
- Exposed to Contaminants — 44% responded “Every day.”
Job Zone
| Title | Job Zone Two: Some Preparation Needed |
| Education | These occupations usually require a high school diploma. |
| Related Experience | Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public. |
| Job Training | Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations. |
| Job Zone Examples | These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers. |
| SVP Range | (4.0 to < 6.0) |
Interests
Interest code: CE
Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Work Styles
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Integrity — Job requires being honest and ethical.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Persistence — Job requires persistence in the face of obstacles.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
- Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
Work Values
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Wages & Employment Trends
Median wages data collected from Court, Municipal, and License Clerks.
Employment data collected from Court, Municipal, and License Clerks.
Industry data collected from Court, Municipal, and License Clerks.
| Median wages (2018) | $18.48 hourly, $38,450 annual |
| State wages | |
| Employment (2018) | 151,000 employees |
| Projected growth (2018-2028) |  Average (4% to 6%) |
| Projected job openings (2018-2028) | 14,900 |
| State trends | |
| Top industries (2018) | Government |
Source: Bureau of Labor Statistics 2018 wage data
and 2018-2028 employment projections.
“Projected growth” represents the estimated change in total employment over the projections period (2018-2028). “Projected job openings” represent openings due to growth and replacement.
Sources of Additional Information
Disclaimer:
Sources are listed to provide additional information on related jobs, specialties, and/or industries.
Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
Source: https://www.onetonline.org/link/summary/43-4031.03
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