Top Reasons Why Business Needs To Archive Text Messages [Infographic]

Thomas Holmes https://www.telemessage.com 4m 1,087 #archive

The views of this article are the perspective of the author and may not be reflective of Confessions of the Professions.

Archive Messages For Text-Based Evidence and Safety

Businesses nowadays – whether they are small ventures or big enterprises – should consider an important feature that they need to implement soon: a text message archiver. It may be a bit of a stretch to think that this tool can be highly important and useful for your business, but trust us when we say that it is a highly-underestimated tool than can be vital for your business when the situation calls for it.

A text message archiver is critical to your company’s security and reputation, but it is also crucial in making sure that you can trace text-based evidence if you have to prove certain cases in court. The presence of a text message archiver may just mean the difference between a lawsuit won and a lawsuit drastically lost.

With the data explosion in recent years, archiving has come to the forefront as organizations search for a feasible solution that will help them maintain and produce different types of data without needing to augment their on-premise IT capabilities.

Nowadays, these implications have become much more pronounced as texting, chat apps, and smartphones have risen to be a common part of day-to-day operations of most business across different industries. In fact, it is almost unthinkable in today’s age to exclude this sort of technology, what with their many benefits for any company that uses them effectively. And to keep it in check, a text message archiver may just be your solution.

Learn more about why your organization’s text messages need to get archived with this infographic by TeleMessage.

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Top Reasons Why Your Business Needs To Archive Text Messages

Whether you own a small venture or a big Enterprise, there are lots of compelling reasons why you should have a text message archiver in place on your business premises.

Not only is it critical to your company security and reputation, but archiving is also crucial to making sure you can trace text-based evidence and use it to prove certain cases  in court.

And with data explosion in recent years, archiving has also come to the Forefront as organization search for a solution that will help them maintain and produce diverse types of data without the need to augment their on premise IT capabilities.

Nowadays, these invitations have become much more pronouns texting, chat apps, and smartphones have become a common part of day-to-day operations of most businesses across different Industries.

Regulatory Compliance

Almost all Industries have some sort of Regulatory Compliance concerning the need or for organizations to retain and produce content.

Such regulatory obligations often exist in Industries such as:

• Financial Services
• Insurance
• Health Care
• Energy
• Utilities
• Government
• Life Sciences

That said, even organizations outside also have an obligation to certain types of data.

these regulations obligate organizations to retain information like financial documents, certain types of email correspondence, employee records, and Communications with clients including text messages and chats.

To give you the bigger perspective, here are a number of regulations that calls for text message archiving:

A. Financial Services Organizations

• Securities and Exchange Commission (SEC)
• Financial industry regulatory Authority (FINRA)
• PATRIOT Act and;
• Gramm-Leach Bliley Act (GLBA)
• Sarbanes-Oxley Act
• Dodd-Frank Act

B. Healthcore Organizations

• HIPAA, HITECH (USA)
• GDPR (EU)

C. Government

• Freedom of Information Act
• Federal Rules of Civil Procedure (FRCP)
• Federal Information Security Management Act (FISMA)
• Dodd-Frank Act

D. Energy

• Federal Energy Regulatory Commission (FERC) Order No. 717.
• Supporting Court Case in Ediscovery

Being involved in a legal action of some sort is the last thing many business owners want to see happen. But in reality, it takes place in a lot of the business landscape.

Whether as a plaintiff, as a defendant, or as an interested third party, companies and organizations can rely on archived information such as text messages, in case they need to pursue a legal action or defend themselves and one.

Under the requirements of federal rules of civil procedure, the organization has the obligation to search and produce electronic content, such as email, files, and text messages.

Is obligation to produce this information might be based on an e Discovery order from a court, or it can occur when decision-makers become aware of an impending litigation, that’s requiring the organization to place a “litigation hold” on data that might be considered relevant for the duration of the potential legal action.

For instance a claim for breach of contract with a contractor could require the preservation of emails, text messages, and other content between employees and the contractor, or between employees talking about the contract or the contractor’s performance.

What’s a reliable message archiving platform, an organization will be able to place a hold on data immediately when requested by Court, regulator or on the advice of legal counsel, and also allow them to suspend deletion policies and practices, and retain the data for as long as needed.

End-User Self-Service

Aside from Regulatory Compliance and being a requirement on litigations, another reason why companies have in archiving processing places the added benefit it provides to your employees.

Archiving allows the people within your business to access older content without the need to store them on a live server or in the device’s storage.

This capability benefits both end users and IT Department of an organization. The end users will be able to access the content as old as they need, and without having to bother the IT with requests to search for and restore these files.

On the other hand, the IT can place a strict limit on mailbox size, the speeding up the backup and restoration process of servers.

Overall, archiving reduces the cost and time for backup, upgrades, and database tuning that organisations will occur in the long run.

Retention of Corporate Memory

Lastly, having a mobile archive earn your business gives you the ability to retain relevant information to maintain an appropriate record and organisations history.

As technology changes ensuring that your communication data will remain secured and retrievable years from now is critically important.

With a text message archiver, you have the assurance that storage methods will not become obsolete since cloud storage is becoming the norm across Industries.

We hope that these reasons have made you realize how important text message archiving is in today’s business communication landscape.

To learn more about how TeleMessage can provide you with Mobility Solutions and Next Generation Wireless communication Technologies, just visit our website at www.telemessage.com.

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