U.S. Department of Labor, Employment and Training Administration https://www.onetonline.org 8m 2,087 #insights
The views of this article are the perspective of the author and may not be reflective of Confessions of the Professions.
Prepare or serve specialty coffee or other beverages. Serve food such as baked goods or sandwiches to patrons.Sample of reported job titles:
Bar Manager, Barista, Catering Barista, Sales Associate
Tasks
- Receive and process customer payments.
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
- Take customer orders and convey them to other employees for preparation.
- Clean or sanitize work areas, utensils, or equipment.
- Describe menu items to customers or suggest products that might appeal to them.
- Clean service or seating areas.
- Serve prepared foods, such as muffins, biscotti, or bagels.
- Prepare or serve menu items, such as sandwiches or salads.
- Set up or restock product displays.
- Weigh, grind, or pack coffee beans for customers.
- Stock customer service stations with paper products or beverage preparation items.
- Wrap, label, or date food items for sale.
- Provide customers with product details, such as coffee blend or preparation descriptions.
- Take out garbage.
- Order, receive, or stock supplies or retail products.
- Slice fruits, vegetables, desserts, or meats for use in food service.
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
- Demonstrate the use of retail equipment, such as espresso machines.
- Create signs to advertise store products or events.
Technology Skills
- Accounting software
- Office suite software — Microsoft Office
- Point of sale POS software
- Spreadsheet software — Microsoft Excel
- Word processing software — Microsoft Word
Hot Technology — a technology requirement frequently included in employer job postings.
Knowledge
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Skills
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation — Actively looking for ways to help people.
- Speaking — Talking to others to convey information effectively.
- Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
- Coordination — Adjusting actions in relation to others’ actions.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Abilities
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
- Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without ‘giving out’ or fatiguing.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
Work Activities
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Detailed Work Activities
- Process customer bills or payments.
- Serve food or beverages.
- Prepare hot or cold beverages.
- Clean food service areas.
- Clean tableware.
- Communicate dining or order details to kitchen personnel.
- Take customer orders.
- Present food or beverage information or menus to customers.
- Cook foods.
- Package food or supplies.
- Measure ingredients.
- Stock serving stations or dining areas with food or supplies.
- Remove trash.
- Order materials, supplies, or equipment.
- Store supplies or goods in kitchens or storage areas.
- Cut cooked or raw foods.
- Assess equipment functioning.
- Train food preparation or food service personnel.
Find occupations related to multiple detailed work activities
Work Context
- Spend Time Standing — 88% responded “Continually or almost continually.”
- Contact With Others — 87% responded “Constant contact with others.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 74% responded “Continually or almost continually.”
- Deal With External Customers — 70% responded “Extremely important.”
- Face-to-Face Discussions — 71% responded “Every day.”
- Spend Time Making Repetitive Motions — 41% responded “More than half the time.”
- Work With Work Group or Team — 56% responded “Extremely important.”
- Freedom to Make Decisions — 39% responded “A lot of freedom.”
- Physical Proximity — 46% responded “Moderately close (at arm’s length).”
- Indoors, Environmentally Controlled — 65% responded “Every day.”
- Deal With Unpleasant or Angry People — 36% responded “Every day.”
- Importance of Being Exact or Accurate — 36% responded “Important.”
- Structured versus Unstructured Work — 37% responded “Some freedom.”
- Frequency of Decision Making — 33% responded “Every day.”
- Telephone — 32% responded “Every day.”
- Exposed to Minor Burns, Cuts, Bites, or Stings — 39% responded “Once a month or more but not every week.”
- Sounds, Noise Levels Are Distracting or Uncomfortable — 35% responded “Every day.”
- Coordinate or Lead Others — 24% responded “Extremely important.”
- Impact of Decisions on Co-workers or Company Results — 40% responded “Minor results.”
- Frequency of Conflict Situations — 53% responded “Once a month or more but not every week.”
- Importance of Repeating Same Tasks — 29% responded “Important.”
Job Zone
| Title | Job Zone One: Little or No Preparation Needed |
| Education | Some of these occupations may require a high school diploma or GED certificate. |
| Related Experience | Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before. |
| Job Training | Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job. |
| Job Zone Examples | These occupations involve following instructions and helping others. Examples include food preparation workers, dishwashers, sewing machine operators, landscaping and groundskeeping workers, logging equipment operators, and baristas. |
| SVP Range | (Below 4.0) |
Interests
Interest code: ECR
Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.
- Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Work Styles
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Integrity — Job requires being honest and ethical.
- Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
- Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Work Values
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Wages & Employment Trends
Median wages data collected from Counter Attendants, Cafeteria, Food Concession, and Coffee Shop.
Employment data collected from Counter Attendants, Cafeteria, Food Concession, and Coffee Shop.
Industry data collected from Counter Attendants, Cafeteria, Food Concession, and Coffee Shop.
| Median wages (2018) | $10.74 hourly, $22,330 annual |
| State wages | |
| Employment (2018) | 480,000 employees |
| Projected growth (2018-2028) |  Slower than average (2% to 3%) |
| Projected job openings (2018-2028) | 107,600 |
| State trends | |
| Top industries (2018) | Accommodation and Food Services |
Source: Bureau of Labor Statistics 2018 wage data
and 2018-2028 employment projections.
“Projected growth” represents the estimated change in total employment over the projections period (2018-2028). “Projected job openings” represent openings due to growth and replacement.
Sources of Additional Information
Disclaimer:
Sources are listed to provide additional information on related jobs, specialties, and/or industries.
Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
Source: https://www.onetonline.org/link/summary/35-3022.01
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