The views of this article are the perspective of the author and may not be reflective of Confessions of the Professions.
In a gambling establishment, conduct financial transactions for patrons. Accept patron’s credit application and verify credit references to provide check-cashing authorization or to establish house credit accounts. May reconcile daily summaries of transactions to balance books. May sell gambling chips, tokens, or tickets to patrons, or to other workers for resale to patrons. May convert gambling chips, tokens, or tickets to currency upon patron’s request. May use a cash register or computer to record transaction.
Sample of reported job titles:
Cage Cashier, Casino Cage Cashier, Casino Cashier, Gaming Cage Worker, Gaming Cashier, Mutuel Clerk
Tasks | Technology Skills | Tools Used | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Follow all gaming regulations.
- Convert gaming checks, coupons, tokens, or coins to currency for gaming patrons.
- Maintain cage security.
- Maintain confidentiality of customers’ transactions.
- Count funds and reconcile daily summaries of transactions to balance books.
- Cash checks and process credit card advances for patrons.
- Prepare bank deposits, balancing assigned funds as necessary.
- Determine cash requirements for windows and order all necessary currency, coins, or chips.
- Verify accuracy of reports, such as authorization forms, transaction reconciliations, or exchange summary reports.
- Provide customers with information about casino operations.
- Prepare reports, including assignment of company funds or recording of department revenues.
- Supply currency, coins, chips, or gaming checks to other departments as needed.
- Perform removal and rotation of cash, coin, or chip inventories as necessary.
- Provide assistance in the training and orientation of new cashiers.
- Record casino exchange transactions, using cash registers.
- Sell gambling chips, tokens, or tickets to patrons or to other workers for resale to patrons.
- Establish new computer accounts.
- Office suite software — Corel WordPerfect Office Suite; Microsoft Office
- Spreadsheet software — Microsoft Excel
- Word processing software — Microsoft Word
Hot Technology — a technology requirement frequently included in employer job postings.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Speaking — Talking to others to convey information effectively.
- Mathematics — Using mathematics to solve problems.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation — Actively looking for ways to help people.
- Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Time Management — Managing one’s own time and the time of others.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Speech Recognition — The ability to identify and understand the speech of another person.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without ‘giving out’ or fatiguing.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
- Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Detailed Work Activities
- Execute sales or other financial transactions.
- Maintain security.
- Maintain financial or account records.
- Prepare cash for deposit or disbursement.
- Reconcile records of sales or other financial transactions.
- Order materials, supplies, or equipment.
- Sell products or services.
- Verify accuracy of financial or transactional data.
- Explain regulations, policies, or procedures.
- Prepare research or technical reports.
- Stock supplies or merchandise.
- Train personnel.
- Contact With Others — 98% responded “Constant contact with others.”
- Indoors, Environmentally Controlled — 98% responded “Every day.”
- Face-to-Face Discussions — 89% responded “Every day.”
- Deal With External Customers — 81% responded “Extremely important.”
- Importance of Being Exact or Accurate — 67% responded “Extremely important.”
- Work With Work Group or Team — 50% responded “Extremely important.”
- Impact of Decisions on Co-workers or Company Results — 44% responded “Important results.”
- Importance of Repeating Same Tasks — 57% responded “Extremely important.”
- Frequency of Decision Making — 61% responded “Every day.”
- Deal With Unpleasant or Angry People — 43% responded “Every day.”
- Physical Proximity — 61% responded “Moderately close (at arm’s length).”
- Spend Time Standing — 52% responded “Continually or almost continually.”
- Telephone — 56% responded “Every day.”
- Spend Time Making Repetitive Motions — 48% responded “Continually or almost continually.”
- Sounds, Noise Levels Are Distracting or Uncomfortable — 44% responded “Every day.”
- Consequence of Error — 27% responded “Very serious.”
- Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 62% responded “Continually or almost continually.”
- Coordinate or Lead Others — 29% responded “Important.”
- Time Pressure — 51% responded “Every day.”
- Freedom to Make Decisions — 29% responded “Some freedom.”
- Frequency of Conflict Situations — 28% responded “Once a year or more but not every month.”
- Letters and Memos — 32% responded “Once a week or more but not every day.”
- Structured versus Unstructured Work — 29% responded “Limited freedom.”
- Level of Competition — 38% responded “Moderately competitive.”
- Responsibility for Outcomes and Results — 36% responded “Limited responsibility.”
|Title||Job Zone Two: Some Preparation Needed|
|Education||These occupations usually require a high school diploma.|
|Related Experience||Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.|
|Job Training||Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.|
|SVP Range||(4.0 to < 6.0)|
Interest code: CER
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- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Integrity — Job requires being honest and ethical.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Persistence — Job requires persistence in the face of obstacles.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Wages & Employment Trends
|Median wages (2019)||$13.48 hourly, $28,040 annual|
|Employment (2019)||14,600 employees|
|Projected growth (2019-2029)|
Faster than average (5% to 7%)
|Projected job openings (2019-2029)||1,800|
|Top industries (2019)|
Source: Bureau of Labor Statistics 2019 wage data
and 2019-2029 employment projections
“Projected growth” represents the estimated change in total employment over the projections period (2019-2029). “Projected job openings” represent openings due to growth and replacement.
Sources of Additional Information
Sources are listed to provide additional information on related jobs, specialties, and/or industries.
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