The views of this article are the perspective of the author and may not be reflective of Confessions of the Professions.
Coordinate activities in resident facilities in secondary school and college dormitories, group homes, or similar establishments. Order supplies and determine need for maintenance, repairs, and furnishings. May maintain household records and assign rooms. May assist residents with problem solving or refer them to counseling resources.
Sample of reported job titles:
Hall Coordinator, Residence Director, Residence Hall Director, Residence Life Coordinator, Residence Life Director, Resident Advisor, Resident Assistant, Resident Director, Residential Coordinator, Residential Life Director
Tasks | Technology Skills | Tools Used | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
- Communicate with other staff to resolve problems with individual students.
- Observe students to detect and report unusual behavior.
- Supervise, train, and evaluate residence hall staff, including resident assistants, participants in work-study programs, and other student workers.
- Provide emergency first aid and summon medical assistance when necessary.
- Make regular rounds to ensure that residents and areas are safe and secure.
- Mediate interpersonal problems between residents.
- Enforce rules and regulations to ensure the smooth and orderly operation of dormitory programs.
- Determine the need for facility maintenance and repair, and notify appropriate personnel.
- Collaborate with counselors to develop counseling programs that address the needs of individual students.
- Develop and coordinate educational programs for residents.
- Develop program plans for individuals or assist in plan development.
- Provide requested information on students’ progress and the development of case plans.
- Confer with medical personnel to better understand the backgrounds and needs of individual residents.
- Administer, coordinate, or recommend disciplinary and corrective actions.
- Answer telephones, and route calls or deliver messages.
- Counsel students in the handling of issues such as family, financial, and educational problems.
- Hold regular meetings with each assigned unit.
- Compile information such as residents’ daily activities and the quantities of supplies used to prepare required reports.
- Chaperone group-sponsored trips and social functions.
- Order supplies for facilities.
- Oversee departmental budget.
- Supervise students’ housekeeping work to ensure that it is done properly.
- Process contract cancellations for students who are unable to follow residence hall policies and procedures.
- Accompany and supervise students during meals.
- Supervise the activities of housekeeping personnel.
- Assign rooms to students.
- Provide transportation or escort for expeditions, such as shopping trips or visits to doctors or dentists.
- Direct and participate in on- and off-campus recreational activities for residents of institutions, boarding schools, fraternities or sororities, children’s homes, or similar establishments.
- Sort and distribute mail.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
- Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Coordination — Adjusting actions in relation to others’ actions.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Speaking — Talking to others to convey information effectively.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Negotiation — Bringing others together and trying to reconcile differences.
- Service Orientation — Actively looking for ways to help people.
- Time Management — Managing one’s own time and the time of others.
- Persuasion — Persuading others to change their minds or behavior.
- Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- Writing — Communicating effectively in writing as appropriate for the needs of the audience.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Speech Recognition — The ability to identify and understand the speech of another person.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Far Vision — The ability to see details at a distance.
- Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
- Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
- Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
- Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
- Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
- Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
- Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
- Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
- Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
- Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
- Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.
- Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
- Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
- Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
- Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Detailed Work Activities
- Communicate with management or other staff to resolve problems.
- Monitor patron activities to identify problems or potential problems.
- Supervise service workers.
- Administer first aid.
- Evaluate employee performance.
- Train service staff.
- Monitor environment to ensure safety.
- Mediate disputes.
- Enforce rules or regulations.
- Inspect facilities.
- Develop plans for programs or services.
- Develop educational or training programs.
- Teach daily living skills or behaviors.
- Manage budgets for personal services operations.
- Inform individuals or organizations of status or findings.
- Collect information about clients.
- Enforce rules or policies governing student behavior.
- Perform administrative or clerical tasks.
- Provide counsel, comfort, or encouragement to individuals or families.
- Accompany individuals or groups to activities.
- Maintain client information or service records.
- Meet with coworkers to communicate work orders or plans.
- Prepare administrative documents.
- Assign resources or facilities to patrons or employees.
- Provide escort or transportation.
- Organize recreational activities or events.
- Order materials, supplies, or equipment.
- Deliver items.
- Package materials or products.
- Store items.
- Electronic Mail — 61% responded “Every day.”
- Contact With Others — 64% responded “Constant contact with others.”
- Face-to-Face Discussions — 67% responded “Every day.”
- Work With Work Group or Team — 48% responded “Extremely important.”
- Responsible for Others’ Health and Safety — 47% responded “High responsibility.”
- Telephone — 41% responded “Once a week or more but not every day.”
- Frequency of Conflict Situations — 41% responded “Once a week or more but not every day.”
- Structured versus Unstructured Work — 52% responded “Some freedom.”
- Freedom to Make Decisions — 52% responded “Some freedom.”
- Indoors, Environmentally Controlled — 56% responded “Every day.”
- Responsibility for Outcomes and Results — 45% responded “High responsibility.”
- Impact of Decisions on Co-workers or Company Results — 31% responded “Very important results.”
- Time Pressure — 40% responded “Once a month or more but not every week.”
- Coordinate or Lead Others — 46% responded “Important.”
- Frequency of Decision Making — 36% responded “Every day.”
- Importance of Being Exact or Accurate — 43% responded “Very important.”
- Consequence of Error — 36% responded “Extremely serious.”
- Physical Proximity — 53% responded “Moderately close (at arm’s length).”
- Deal With External Customers — 45% responded “Extremely important.”
- Deal With Unpleasant or Angry People — 41% responded “Once a week or more but not every day.”
- Importance of Repeating Same Tasks — 39% responded “Very important.”
- Spend Time Sitting — 58% responded “About half the time.”
- Duration of Typical Work Week — 50% responded “More than 40 hours.”
|Title||Job Zone Three: Medium Preparation Needed|
|Education||Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate’s degree.|
|Related Experience||Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.|
|Job Training||Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.|
|Job Zone Examples||These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, court reporters, and medical assistants.|
|SVP Range||(6.0 to < 7.0)|
Interest code: SEC
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- Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
- Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
- Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
- Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
- Integrity — Job requires being honest and ethical.
- Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
- Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
- Initiative — Job requires a willingness to take on responsibilities and challenges.
- Persistence — Job requires persistence in the face of obstacles.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
- Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
- Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
- Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Wages & Employment Trends
|Median wages (2020)||$14.99 hourly, $31,190 annual|
|Employment (2020)||108,200 employees|
|Projected growth (2020-2030)|
Faster than average (10% to 15%)
|Projected job openings (2020-2030)||17,500|
|Top industries (2020)|
Source: Bureau of Labor Statistics 2020 wage data
and 2020-2030 employment projections
“Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.
Sources of Additional Information
Sources are listed to provide additional information on related jobs, specialties, and/or industries.
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