The views of this article are the perspective of the author and may not be reflective of Confessions of the Professions.
Sales are revenue-generating transactions that help establish businesses financially. It’s one of the most critical units within product or service-oriented organisations. But while closing a sale is great, after-sales follow-ups enable your team to show commitment to customer care and experience. Follow-ups also help in building rapport and relationships between your business and customers — increasing the chance of repeat business and customer retention.
In this infographic, you’ll understand the nature, importance, and best methods of sales follow-ups. Much like the art of negotiation during the initial stages, there’s an effective way to do follow-ups to keep the ball rolling during the sales cycle.
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