The views of this article are the perspective of the author and may not be reflective of Confessions of the Professions.
Company Business Complaints
Have you ever had a company take advantage of you? You may have worked over time and were not compensated for it. The business you worked for had some unethical practices that you and your co-workers let slide by because you needed the job and were getting paid with a decent paycheck. You may have been harassed and wrongfully fired. Whatever the case may be, you stayed working at the job because money talked, and the bullshit that came with the job walked, and you just let it go every time, until it became part of the normal everyday work routine.
Have you ever purchased something from a company online and did not receive the item in the exact condition as you expected or maybe the item was completely different, but the company refused to refund you or help you out in any way? Have you ever not received the item you purchased? No emails returned, no refunds given. Maybe emails were returned and it just led to know where and nothing being done. You were screwed and the company basically scammed you?
Luckily, many credit card companies are very understanding, and the money you spent on the item was insured, so they open an investigation to ensure that you are telling the truth and the problem lies with the company. Upon finding out the truth, they may return the money to you, file a fraudulent report, and red flag the company for other people who use their credit card to make a transaction with the company. In some cases, the investigation falls flat and no money is ever recovered, and the scam artists make off with the money you paid, and even sometimes your credit card information.
There also exists several websites which specialize in the areas of fraudulent companies, either to expose those companies for what they truly are, or to ensure those companies get a bad reputation and no one buys from them again. That is the beauty of the Internet. One bad review can certainly ruin your business.
These websites are:
RipOffReport: allows for you to file complaints against companies. The site offers companies the right to offer rebuttal claims, in which companies may defend themselves. No report is ever actually removed and cannot be removed, as RipOffReport has a stricty “no removal” policy The site does not investigate claims and expects users to give a full accurate account of their dealings with companies and businesses.
ConsumerAffairs: allows for you to file reviews, complaints, and other information about companies. ConsumerAffairs helps more than 2 million consumers each month research purchases and solve problems by connecting them with businesses and other consumers.
Better Business Bureau: a website focused on advancing marketplace trust. The BBB serves as an intermediary between consumers and businesses to try and resolve problems and issues that arise. Once a complaint is filed against a company, the BBB never removes the official complaint, but companies can work with the BBB and the complainer to resolve issues.
Before you make your complaint, make sure you get your facts together, get them straight, and make sure that these websites are a last resort after you have contacted the company and tried speaking with them. If all else fails, you will want to use these websites. They are extremely dangerous for any company to be on. A negative reputation from a negative complaint can take down an entire company enterprise, if everyone follows suit to boycotts the company.
To companies that don’t care: good for you.
To companies that wish to get removed: You did this to yourself.