The views of this article are the perspective of the author and may not be reflective of Confessions of the Professions.
When you opened your medical clinic, your first thought was to of course provide the best possible care for your patients. To do this, you need to not only use your medical knowledge and skills, but also the latest technology. Once you embrace and invest in various types of technology, you will be able to deliver patient care that is more efficient and accurate, as well as make the process of visiting your clinic easier for your patients. To have a state-of-the-art medical clinic, here are some types of technology you should rely on day after day.
In today’s medical world, a clinic that has not made the switch to electronic health records is behind the times. Making it much easier to track and update patient information, EHR will also allow you and your staff to send reminders to patients about follow-up appointments and medications. Best of all, EHR will eliminate loose papers on desks and racks of files, all of which lead to clutter and set the stage for mistakes to be made.
As patient billing has become more and more complicated in recent years, it is essential your clinic relies on the latest medical billing software to deal with an endless array of insurance information. Utilizing back office healthcare operations software will also let you verify insurance and patient eligibility, verify a patient’s financial information so that you can collect copays, and generate various reports.
Patients today are on the go more than ever, meaning they want to have easy access to their health information. If your clinic uses patient portals, it will be viewed as a cutting-edge clinic that is committed to making the patient experience easy and convenient. Patient portals will let your patients use their laptop or smartphone to log into their account and view their medical history and latest test results, request prescription refills, and ask questions of you and your staff.
Finally, having laptops in exam rooms can provide numerous benefits. As a doctor, you will be able to research an illness while the patient is there with you, making the diagnosis and treatment quicker and more accurate. You will also be able to view lab and imaging results, and can even let your patient see these as well when you need to explain something specific. In doing so, exam room laptops can give you and your patient peace of mind.
As you implement more and more types of technology into your medical clinic, you will see an improvement in operational efficiency, patient care, and patient satisfaction in terms of your clinic’s customer service.