The views of this article are the perspective of the author and may not be reflective of Confessions of the Professions.
Famous Customer Service Quotes
The people we look to as mentors and models typically have insights and wisdom that offer guidance as we build businesses and brands. It’s not to say that they’ve done everything correctly 100 per cent of the time, but they’ve learned from experiences what works and what doesn’t. Their failures become our pathways to success.
Many times, what business leaders have learned can be boiled down into a few words—think “The customer is always right,” for example. In fact, many of the best insights from renowned business people are about customers—they’re the reason for being in business, right? From that naturally flow thoughts about customer service and employees, who are the people most responsible for how your clients feel about your business, products, and services. There are thoughts about loyalty and sales, of course, but in the end most of the words are powerful, simple, direct, and essential.
Are you looking for some inspiration and counsel? Look at the wise words from these business leaders in this infographic.
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FAMOUS CUSTOMER SERVICE QUOTES FROM FAMOUS BUSINESS LEADERS IN HISTORY
High-performing service teams understand that the agent experience drives the customer experience.
Helping customers help themselves creates a two-fold benefit.
For customers, they find answers quickly without exerting much effort. And for service agents, call volume drops, which frees up their time to focus on more complex cases.